Return & Refund Policy

Return & Refund Policy

Last updated: 7/26/2025

We want you to be happy with your purchase. If you’re not completely satisfied, please review our return policy below.

1. Eligibility & Timeframe

• Return window: You may return eligible items within 30 days of receiving your order. A clearly stated time frame helps customers know if they’re eligible for a refund.
• Condition: Returned items must be unused, and in the same condition that you received them, including all original packaging. Items showing signs of use (e.g., scuffs, stains or water in golf‑ball washers) may not be accepted.
• Proof of purchase: Please include your order number and the email address used for the purchase to help us locate your order.

2. Non‑Returnable Items

For health and safety reasons, certain products are not returnable once opened or used. These include:

• Opened bottles of cleaning solution or other liquids.
• Personalized or custom‑ordered products.
• Clearance or final‑sale items (clearly marked on the product page).

If you receive a defective or damaged item, please contact us immediately—we will work with you to arrange a replacement or refund.

3. How to Initiate a Return

To start a return or exchange, please email sales@kelmargolf.com. We will provide a return authorization number (RA#) and shipping instructions. Do not send items back without obtaining an RA#—unauthorized returns may not be accepted.

• Return shipping: Unless the return is due to our error (e.g., wrong or defective item), you are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us.

4. Refunds & Credits

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refund method: Refunds will be issued to your original payment method (e.g., PayPal). Depending on your bank or credit‑card company, it may take 5–10 business days to post to your account.
• Partial refunds: For items returned in non‑original condition or beyond the 30‑day window, we may offer a partial refund or store credit at our discretion.

5. Exceptions & Special Circumstances

• Defective or incorrect items: If you receive a defective or wrong item, please contact us within 7 days of delivery. We will cover return shipping costs and send a replacement or issue a full refund.
• Gift returns: If you received a gift purchased from our store and wish to return it, we will issue store credit to you once the return is received.

6. Policy Visibility & Updates

We prominently display this return policy in our website footer and during the checkout process to ensure transparency. Keeping policies accessible and easy to read builds trust. We may update this policy from time to time to reflect changes to our practices or for legal reasons. Updated policies will be posted on our website.